Our 7 Point Guarantee
We want prospective clients to buy from us with confidence. Our mission is to make a difference in the quality of life of as many people we can. We have very many customers who tell us we have made a difference to them and this inspires us to continue to do what we do. To underpin our commitment we offer the following 7 point guarantee.
1. Customer Service
We always endeavour to treat our clients and prospective clients respectfully. We constantly strive to offer a caring attitude and a knowledgeable service. Our approach is to treat others in the way we would like to be treated ourselves. We are available at the end of the phone or by email to discuss with you your requirements and concerns with a high degree of product expertise, confidentiality and professionalism. We can be reached by phone Monday to Friday between 8.45am and 5.30pm on 01764 662111.
2. 100% Money-Back Guarantee
We want all our clients to be happy with any product they buy from us. If however you purchase a product that does not meet your expectations, then we will refund your purchase cost at any time within 3 months if you are unhappy with it. It is your responsibility to notify us by phone or email first then send the product or remaining product and or packaging to our UK address. We will process your money back promptly (that’s all the small print!).
3. Performance
With the equipment we supply we warrant that the product will remain in working order for the life of the guarantee. In the unlikely event that your product malfunctions within the guarantee timeframe we'll replace it with the same model, or discuss an alternative with you if it is no longer available.
If it is a food product or dietary supplement that you buy, the results can be varied depending on a wide variety of factors. The benefit will vary from person to person as can the period before benefit is felt. We endeavour to source quality products from suppliers who have a similar ethos to ourselves. Should you wish to know which product might be most suitable for you please feel to call or email us as we are always happy to help. Please note we do not offer medical advice but are always pleased to point clients in the direction of resources that may be of value.
4. Delivery
We always aim to dispatch your order within 48 hours of receipt. This is often done the same day subject to the product being in stock. However, we import products from all over the world and there could be times where we might briefly be out of stock with a product due to timescales from ordering to delivery. Should the item be out of stock we will notify you within one working day to provide a delivery date. If you have a special delivery requirement then please call us on 01764 662111 prior to placing your order and we will do our best to assist. You can read more about our estimated delivery timescales here.
5. Security & Privacy
With an increasing threat of identity theft, we realise that security is of paramount importance. Be assured that your safety is protected with state-of-the-art Secure Socket Layer (SSL) technology that encrypts sensitive information on both your browser and our server. You’ll know that the checkout process is secure when you see an ‘s’ following the normal ‘http’ designation in the URL address bar. All payments are processed through Sagepay who are the UK’s biggest payment gateway and renowned for there security.
6. Purity and innovation
We are continually trying to source and develop new lines of products which can make a difference to the lives of our customers. We believe the products we sell are some of the best on the market. We are selective in the brands which we stock. We look for products that use high quality ingredients and we against the use of fillers, herbicides, pesticides and artificial colourings and flavourings to name but a few. These values are not only important to us but also to our suppliers.
7. Education
We understand the wealth of information and mis-information available on the subject of health. This is something we try to cut through ourselves to be able to offer a knowledgeable service to our clients. We believe in the importance of being informed. As we are striving to provide products to improve the quality of life of our customers, the following quote by Albert Einstein is very fitting: “We believe that an informed citizenry will act for life and not for death.” To be able to do this we send an optional newsletter, write articles and provide other information to our customers through our blog here and other articles which can be accessed here.
